Refund policy

Refund Policy | Returns & Refunds for International Orders

At Edenvexwear (https://edenvexwear.com), we are committed to providing a smooth and transparent shopping experience for customers across the United States, Europe, and global markets. This Refund Policy explains how returns, refunds, and replacements are handled for cross-border ecommerce orders.

1. Return & Refund Eligibility

You may request a return or refund if the following conditions are met:

• Item arrived damaged, defective, or incorrect
• Product is unused, unworn, and in original packaging
• Request is submitted within 14 days of delivery

Non-returnable items may include clearance items, final sale products, or promotional discounted goods.

2. How to Request a Refund

To start a refund request, contact our support team:

Email: [email protected]

Please include your order number, product photos, and a detailed explanation. Our support team will respond within 24–48 hours.

3. Refund Processing Time

Once approved, refunds are processed within 5–10 business days, depending on your payment provider (PayPal, credit card, or other gateways).

4. Non-Refundable Situations

• Incorrect shipping address provided by customer
• Delays caused by customs clearance or local postal services
• Products that have been worn, washed, or damaged after delivery

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